Proudly Serving Las Vegas, Henderson, North Las Vegas and Clark County
Privacy Policy
Effective Date: 07/01/2026
Maison Eleve respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Service address or general location
- Requested service type
- Household details needed to evaluate a service request
- Information about children, seniors, pets, allergies, access instructions, or service preferences when provided by an adult client
- Payment and billing information
- Provider application information, including experience, references, work history, eligibility information, and screening information
- Messages, form submissions, emails, and other communications with Maison Eleve
- Website usage data, cookies, device information, and analytics data
2. How We Use Information
We use information to:
- Respond to inquiries
- Evaluate service requests
- Match clients with independent providers
- Review provider applications
- Process payments
- Send booking, confirmation, invoice, and service communications
- Improve our website and services
- Maintain safety, security, and fraud prevention
- Comply with legal obligations
- Resolve disputes and enforce our agreements
3. Sharing Information
We may share information with:
- Independent providers when needed to evaluate or perform a requested service
- Payment processors
- Scheduling, email, CRM, website, and business software providers
- Background check or screening vendors, when applicable
- Legal, accounting, insurance, or compliance advisors
- Government or law enforcement authorities when required by law
- Successor entities if Maison Eleve is involved in a merger, sale, transfer, or business reorganization
We do not sell personal information in the ordinary course of business.
4. Provider Screening Information
If Maison Eleve uses a third-party screening company to review provider information, we may require written authorization from the provider before obtaining a background screening report. Providers may have rights under federal and state law related to background screening.
5. Children’s Privacy
Maison Eleve’s website is intended for adults. We do not knowingly collect personal information directly from children under 13. Parents or legal guardians may provide information about childcare needs when requesting services.
If you believe a child has submitted information directly to us, contact us and we will review the request.
6. Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, and support marketing. You may adjust your browser settings to limit cookies.
7. Data Security
We use reasonable safeguards to protect personal information. No website, email system, payment system, or digital storage method is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep information as long as reasonably needed for business, legal, safety, tax, insurance, dispute resolution, and compliance purposes.
9. Privacy Requests
You may contact us to request access, correction, deletion, or review of personal information, subject to legal and business recordkeeping requirements.
Nevada residents may submit a verified request directing Maison Eleve not to sell covered information by contacting:
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
11. Contact