Question 1

What is Maison Eleve?

Accepted Answer

Maison Eleve is a trusted platform that connects families with independent professionals for childcare, home cleaning, and senior companion support.

Question 2

Is Maison Eleve a staffing agency?

Accepted Answer

Maison Eleve operates as a service platform and matching network. We help families connect with independent providers, process payments, and support a smooth service experience.

Question 3

What services can I request?

Accepted Answer

Families can request childcare services, home cleaning services, and senior companion care.

Question 4

How does the matching process work?

Accepted Answer

Submit a request online with your service needs, location, date, and time. Maison Eleve reviews your request and helps connect you with an available independent provider from the network.

Question 5

Are providers screened?

Accepted Answer

Yes. Providers may complete background screening, identity verification, reference review, and experience review before joining the Maison Eleve network.

Question 6

Is my service confirmed after I submit a request?

Accepted Answer

No. Submitting a request does not automatically confirm service. Maison Eleve reviews the request and confirms provider availability before sending a custom quote and deposit request.

Question 7

How does pricing work?

Accepted Answer

Pricing is based on service type, schedule, location, provider availability, and household needs. Submit a request and Maison Eleve will provide a custom quote before payment is required.

Question 8

How does payment work?

Accepted Answer

Once a provider is available and the quote is approved, a 50% deposit is paid securely through the Maison Eleve website. The remaining balance is charged after service completion.

Question 9

Can I request the same provider again?

Accepted Answer

Yes. If the provider is available and both parties are comfortable continuing, Maison Eleve will do its best to support repeat requests.

Question 10

What areas do you serve?

Accepted Answer

Maison Eleve serves Las Vegas, Henderson, Summerlin, and surrounding Clark County communities.

Question 11

Is Senior Companion Care medical care?

Accepted Answer

No. Senior Companion Care is non-medical support only. Maison Eleve does not provide nursing, medical treatment, medication administration, or licensed healthcare services.

Question 12

How do I join the Maison Eleve network?

Accepted Answer

Visit the Join Our Network page and select the service category that matches your experience. Qualified applicants may be contacted for review, screening, and onboarding.

Frequently Asked Questions